Hi! 👋 I'm Drew

Product, Ops, & Systems Leader

I turn complex business problems into products that shape how organizations operate at scale. Welcome to my portfolio. Please check out my case studies!

Agent Z

Scaling enterprise support with an intelligent AI front door

Agent Z intelligent support interface answering a customer question

Zscaler Post-Sales Digital Transformation

Rescuing a Post-Sales transformation from freefall

Technical Success workspace consolidating customer health, adoption, and engagement data

Zscaler PM Org Design

Standing up a product org from zero, then making it deliver at scale

Zscaler Product Management Org Design

Product Adoption Assistant

Building an AI tool TSMs actually want to use

Product Adoption Assistant showing a recommended adoption play for a customer account

Zscaler M&A Systems Strategy Playbook

Cutting M&A integration time from six months to one quarter

Post-Sales M&A integration framework showing systems, teams, and operating-model dependencies

Doc 360

Building an intelligent document hub for Post-Sales and GTM

Doc360 document management experience embedded within a Salesforce account

Reliance Matrix Claims Portal (Product Design)

Digitizing the insurance claims process for 1MM+ users, with an intuitive portal for filing claims and tracking progress in real time

Claims portal dashboard helping employees manage the status of a leave request