Hi! 👋 I'm Drew

AI, Product & Systems Executive

I ship AI products most enterprises are still just piloting.

Agent Z

Beating Salesforce Agentforce to deflect 37% of support volume, 3.7x the target

Agent Z intelligent support interface answering a customer question

Product Adoption Assistant

Building an AI tool TSMs actually adopted, reaching 70% in the first quarter

Product Adoption Assistant showing a recommended adoption play for a customer account

Zscaler Technical Success Transformation

Recovering a troubled transformation and doubling TSM account capacity

Technical Success workspace consolidating customer health, adoption, and engagement data

Zscaler Product Organization Design

Building Post-Sales' first product organization from zero, then more than doubling on-time delivery

Zscaler Product Management Org Design

Doc 360

Turning a 10-minute document hunt into one click, adopted by 85% of Post-Sales and GTM

Doc360 document management experience embedded within a Salesforce account

Zscaler M&A Systems Playbook

Protecting $125M+ in acquired ARR while cutting M&A integration time from six months to one quarter

Post-Sales M&A integration framework showing systems, teams, and operating-model dependencies

Reliance Matrix Claims Portal (Product Design)

Digitizing the insurance claims process for 1MM+ users, with an intuitive portal for filing claims and tracking progress in real time

Claims portal dashboard helping employees manage the status of a leave request